Payment & Refund Policy

1) How can I request a refund?

All payments are final, and we do not process refunds once an ad is published or a subscription is activated.

However, exceptions are made in cases such as:

• The ad did not go live due to an unverified email
• A technical error prevented the ad from being published
• Charged Twice
• The same ad was posted twice

In such cases, please email your payment details to us.sulekha@sulekha.com. Our team will review the issue, make necessary adjustments to your ad (e.g., end date), and process a refund if eligible.

2) What should I do if I paid twice?

If you’ve accidentally made a duplicate payment, don’t worry - we’ll help you resolve it quickly.

a) Charged Twice (for the same ad):

• If you were charged twice for the same ad, please email your payment details to us.sulekha@sulekha.com. 
• Our team will verify the duplicate charge, adjust your ad’s end date if needed, and issue a refund. 

b) Same Ad posted twice (same property/room posted twice):

• If you contact us within 24 hours, the duplicate ad will be removed, and a full refund will be issued.
• If you contact us after 24 hours, the duplicate ad will be removed, and the refund will be processed according to our refund standards (a partial refund may apply, based on the time elapsed).

3) How long does it take to receive my refund?

• Refunds are usually processed within 24 - 48 hours after verification by our team.
• Once processed, the credited amount may take 3–5 business days to reflect in your bank or payment account, depending on your payment provider.